Refund policy

Return & Refund Policy

At Aastha Ghar, we carefully check and pack every order before dispatch. We want you to receive your Rudraksha, spiritual accessories, and other products in the condition you expect.

Please read our Return & Refund Policy carefully before placing your order.

1. Replacement Policy

We offer a 1-day replacement policy for eligible orders.

You have 1 day from the date of delivery to contact us if you have received:

  • A wrong product

  • A damaged product

  • A defective product

Replacement requests received after 1 day of delivery may not be accepted.

Important Requirements

  • An unboxing video is mandatory for claims involving a wrong, damaged, or defective product.

  • The unboxing video should clearly show the package from the beginning, including the outer packaging, shipping label, and the product inside.

  • Replacement requests are subject to verification and inspection by our team.

  • A replacement will only be approved after our team has reviewed the provided photographs/videos and, where required, inspected the returned product.

2. Cases Eligible for Replacement

Our 1-day replacement policy applies only in the following situations:

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 1 day of delivery and provide the required unboxing video and photographs.

Damaged or Defective Product Received

If your product arrives damaged or defective, please contact us within 1 day of delivery with clear photographs and an unboxing video.

After verification, we may arrange a replacement for the eligible product.

3. Cases Not Eligible for Replacement

Replacement will not be provided in the following circumstances:

  • Change of mind or personal preference

  • Size-related issues where the product specifications were clearly mentioned on the product page

  • Normal variations in natural Rudraksha, Karungali, gemstones, wood, or other natural products

  • Minor variations in colour, texture, shape, or appearance that are natural to the product

  • Products damaged due to improper handling, misuse, washing, or incorrect care by the customer

  • Products that have been worn, used, altered, or modified

  • Products returned without their original packaging, accessories, inserts, or accompanying items

  • Products that are not returned in their original condition

  • Requests made after the 1-day replacement period

  • Products purchased during a sale or promotional offer, unless the product was received damaged, defective, or incorrect

4. Natural Product Variations

Many of our products, including Rudraksha and Karungali, are natural products.

Because each natural bead is unique, slight differences in size, shape, colour, texture, markings, and appearance may occur. Such natural variations are not considered defects and are therefore not eligible for replacement.

5. Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video when opening your Aastha Ghar package.

The video should:

  1. Clearly show the unopened package and shipping label.

  2. Show the package being opened.

  3. Clearly show the product and all items received.

  4. Continue without cuts or edits until the contents have been completely inspected.

For claims related to a wrong, damaged, or defective product, an unboxing video may be required to process the replacement request.

6. Return Shipping

If the replacement request is approved and the issue is determined to be due to an error on our part, such as sending the wrong product or a product damaged before delivery, Aastha Ghar will arrange the replacement process as applicable.

If a return shipment is required, the product must be safely packed and returned in its original condition and packaging.

In cases where the issue is not covered under our replacement policy, any return or shipping cost, if applicable, may be borne by the customer.

7. Refund Policy

Aastha Ghar does not generally offer refunds for change of mind, personal preference, size issues, or products that have been correctly delivered as ordered.

For eligible cases where a refund is approved by Aastha Ghar, the refund will normally be processed to the original payment method used for the order.

Once the refund has been initiated, it may take approximately 5–7 business days to reflect in your bank account, depending on the payment gateway or bank.

For COD orders, if a refund is approved, we may request the customer's bank/UPI details solely for processing the approved refund.

8. COD Orders

For Cash on Delivery orders, please ensure that your phone number and delivery address are accurate and reachable.

We may contact you to verify COD orders before dispatch.

If an order is refused, repeatedly unavailable for delivery, or returned to us due to an incorrect/incomplete address or other customer-related reason, any applicable shipping, return-to-origin, or handling charges may be deducted from any amount otherwise eligible for refund.

9. Refused or Undelivered Orders

If a customer refuses delivery or an order is returned to Aastha Ghar because of an incorrect address, unreachable phone number, repeated delivery failure, or customer unavailability, the order may not qualify for a full refund.

Any refund, where applicable, will be processed after deducting reasonable shipping and return-related charges incurred by Aastha Ghar.

10. Order Cancellation

Order cancellation requests should be made before the order is dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to accept the delivery and contact us according to the applicable return/replacement terms.

11. How to Request a Replacement

To request a replacement:

  1. Contact Aastha Ghar Customer Support within 1 day of delivery.

  2. Provide your order number.

  3. Share clear photographs of the product and packaging.

  4. Share the complete unboxing video where applicable.

  5. Briefly explain the issue with the product.

  6. Our team will review the information and determine whether the request qualifies under this policy.

  7. If approved, we will guide you through the replacement process.

Please do not send any product back to us before receiving confirmation from our team.

12. Inspection & Final Decision

All replacement requests are subject to verification.

Based on the photographs, videos, order details, and, where applicable, physical inspection of the returned product, Aastha Ghar will determine whether the product qualifies for replacement.

The decision regarding eligibility will be made after reviewing the available evidence and will be communicated to the customer.

13. Damaged or Incorrect Orders

Please inspect your package as soon as you receive it.

If you notice that the product is damaged, defective, or different from what you ordered, contact us within 1 day of delivery so that we can assist you.

We encourage customers to keep all original packaging until the order has been fully inspected.

14. Non-Returnable Products

Due to the nature of our products, certain items may not be eligible for return or replacement except in cases where the wrong, damaged, or defective product was received.

This may include natural Rudraksha, Karungali products, spiritual accessories, personalized products, sale items, and gift cards, subject to the applicable product listing and the circumstances of the claim.

15. Contact Us

For any questions regarding returns, replacements, or refunds, please contact Aastha Ghar Customer Support with your order number and relevant photographs/videos.

We will review your request and assist you as per the terms of this policy.

Aastha Ghar reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page.